Knowledgebase: Support
How to post in the Official Javacool Software Forums.
Posted by BrightFort Support, Last modified by BrightFort Support on 27 February 2008 01:19 AM

Please search this knowledgebase before posting in the support forums.

If you still have questions after searching the knowledge base, try searching the
Official Javacool Software Forums (hosted by the Wilders Security Organization).

The support forums are a great place to give and receive help from many dedicated users and volunteers, as well as the developers of the programs. And, with luck, someone may have already posted an answer regarding your question or concern.

How to Post in the Forums

If you can't easily locate an existing post that mentions your question or problem, please feel free to start a new post.

When posting, it's helpful if you provide as much detail about your problem or concern as possible.

Suggestions include:

  • Name + Version of the program

  • Version of Windows installed

  • Any other security software you are using (firewall, antivirus, etc.)

  • Make/model of your computer (laptop/desktop)

  • How you connect to the Internet (dial-up/cable/DSL/other)

  • What you are trying to do and precisely what occurs
    (please include the full text of any error messages)

  • Any steps you've taken to try to resolve the problem

Go to the Official Javacool Software Forums (hosted by the Wilders Security Organization).

For general information on registering and posting in the Wilders forums, see FORUM FAQS

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