Knowledgebase: Support
Support for license keys.
Posted by BrightFort Support, Last modified by BrightFort Support on 03 April 2008 11:22 PM

A support ticket system is available for users of SpywareBlaster® AutoUpdate and EULAlyzer® Pro.

If you still have questions after searching the knowledge base, please submit a support ticket.  

When you submit a support ticket, you will be asked to provide your full name and a working email address. Please be sure to whitelist javacoolsoftware.com in your spam filters.

Please also provide as much of the following information as possible:

  • Your license key (if unknown, please tell us approximately when you purchased your license key)

  • Your email address at the time of purchase / acquisition (if different from the email address on the support ticket)

  • A detailed description of your problem - what you are trying to do, and what happens

  • The full text of any error messages you receive

After you submit a support ticket you will receive an autoresponse email acknowledging the receipt of your support inquiry. If you do not receive this automatic response, please see

Haven't Received Response
.

Please allow at least 2 business days for a response from support.

Please Note: This support ticket system is only for specific SpywareBlaster AutoUpdate or EULAlyzer Pro license-related issues. Any other support inquiries (including questions about the SpywareBlaster program itself) should be posted in the Javacool Software Forums (hosted by the Wilders Security Organization).

  How to Post in the Official Javacool Software Forums

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