Error Connecting to Update Server
Posted by BrightFort Support, Last modified by BrightFort Support on 03 April 2008 11:16 PM

SYMPTOMS

SpywareBlaster® or AutoUpdate gives you one of the following errors:

Cannot establish a connection to download. Please check your Internet connection and try again.

Error Connecting to Update Server

The server may be temporarily unavailable, or there may be a conflict with firewall software installed on your pc. The update information file may also have gotten corrupted during download. Please try again soon.

CAUSE

This behavior can occur for any of the following reasons:

  • SpywareBlaster and/or AutoUpdate do not have permission through your firewall.

  • Other security software or settings on your system are preventing SpywareBlaster from accessing the Internet.

  • The SpywareBlaster updating server is down.

  • Your system is infected with spyware or other malware that is trying to block SpywareBlaster.

RESOLUTION

  • You need to give both SpywareBlaster (spywareblaster.exe) and AutoUpdate (sbautoupdate.exe) permission through your firewall(s). Please note if you are running Windows XP that Service Pack 2 turns on the Windows firewall by default.

  • If you have already given SpywareBlaster and AutoUpdate permission through your firewall but still receive the error message:

    • Disable your firewall

    • Delete any existing entries for SpywareBlaster (spywareblaster.exe) and AutoUpdate (sbautoupdate.exe) from the firewall's program control. Note that there may be multiple entries for each program.

    • Add SpywareBlaster (spywareblaster.exe) and AutoUpdate (sbautoupdate.exe) back to program control:

      • You will be asked to browse to the .exe file for the software - the default directory is C:\Program Files\SpywareBlaster
      • Choose permit

    • Re-enable your firewall

  • While we rarely have server outages, you can check in the Official Javacool Software Forums (hosted by the Wilders Security Organization) to see if others are experiencing server connection problems. If the forums aren't flooded with comments about the servers being down, you can assume our servers are up and running.

  • In the event that a program is filtering Internet traffic (such as a proxy or an ad-blocking program), you can configure SpywareBlaster to bypass that program and connect directly to the Internet.

    • Open SpywareBlaster, and click on the "Updates" tab on the left side of the program. Then, click on the "Options" tab near the top of the window.
    • Select "Use a direct connection to the Internet."
    • Close SpywareBlaster.
    • Reboot and try downloading updates (using SpywareBlaster's "Check for Updates" feature).

  • If "Use Alternative Download Method" is selected in the "Options" section of the SpywareBlaster "Updates" tab, uncheck it and then try downloading updates using SpywareBlaster's "Check for Updates" feature.

  • If you still have connection problems and are using a hardware router, try rebooting the router. If that doesn't help, check to see if your router manufacturer has released a new firmware update.
  • If none of the above helps, you may have a spyware or other malware. Please follow the instructions here:
    http://wiki.castlecops.com/Malware_Removal_and_Prevention

    They will guide you through the steps of running HijackThis and posting a HijackThis log. Once you post a HijackThis log, someone will help you remove any spyware, hijackers, trojans, or malware found.

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