Knowledgebase: General > Downloading
Downloads will not load/install properly or are redirected to strange links.
Posted by Administrator, Last modified by BrightFort Support on 03 April 2008 11:40 PM
SYMPTOMS

When attempting to download a program or database update:

  • You are redirected to a link or web page you don't expect (one not affiliated with Javacool Software)
  • The program will not download or downloads improperly

CAUSE

This behavior can occur for any of the following reasons:

  • Your system may be infected with a browser hijacker, trojan, spyware, or other malware that is interfering with your access to various sites.
RESOLUTION

  • Please follow the instructions here:

    http://wiki.castlecops.com/Malware_Removal_and_Prevention

    They will guide you through the steps of running HijackThis and posting a HijackThis log. Once you post a HijackThis log, someone will help you remove any hijackers, trojans, or malware found.

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