Why does my spyware-removal program still find spyware?
Posted by BrightFort Support, Last modified by BrightFort Support on 03 April 2008 11:14 PM
SYMPTOMS

You run another spyware utility program which finds spyware on your system even though you are using SpywareBlaster®. 

CAUSE

This behavior can occur for any of the following reasons:

  • The spyware pre-dates SpywareBlaster's installation (it was present on your system before SpywareBlaster was installed).

  • The discovered spyware isn't really present on your system at all (i.e. it is a "false-positive" detection by the anti-spyware program).

  • Your SpywareBlaster database definitions are out-of-date.

  • You have disabled SpywareBlaster protection for these items or added them to your Ignore List.
  • The item listed as spyware is a tracking cookie, not a spyware program.

  • The spyware is a new variant that isn't in SpywareBlaster's database.

  • Your spyware removal program is not able to completely remove the spyware.

RESOLUTION

  • When you install SpywareBlaster, any spyware already present on your computer remains on your computer (although SpywareBlaster will disable it if possible). You will need to run a spyware removal program to clean up your system. For spyware removal we highly recommend the free and trusted anti-spyware removal utilities Spybot S & D (www.safer-networking.org) and Ad-Aware (www.lavasoft.de - the link to the free version is at the top right).

  • Some other spyware scanning/removal programs mistakenly identify SpywareBlaster's protection as spyware. This is called a "false postive" hit. Software companies should fix false postive errors in their next update. Try updating the other spyware utility program database (and be sure you are running the most recent version of the program). Please note: some anti-spyware programs deliberately list a lot of "false positive" hits (meaning they claim the spyware is present on your computer when it really isn't) in order to get you to buy their premium software. For more information on anti-spyware program reliability, please see
    http://www.spywarewarrior.com/rogue_anti-spyware.htm

  • Make sure your database definitions are up-to-date. We recommend checking for database updates at least weekly.

  • Check your Block/Ignore lists to be sure you are protecting against the found items.


  • SpywareBlaster is designed to protect you against ActiveX-based spyware, dialers, browser-hijackers and other malware or potentially unwanted programs. While SpywareBlaster can block a few tracking cookies, it is not meant to be a cookie-management program.


  • If you cannot find the reported item (i.e. it is missing from our database) please post in the Official Javacool Software Forums
  • (hosted by the Wilders Security Organization).

    How to Post in the Official Javacool Software Forums

  • If your spyware removal program cannot remove the malware, please follow the instructions here:
    http://wiki.castlecops.com/Malware_Removal_and_Prevention

    They will guide you through the steps of running HijackThis and posting a HijackThis log. Once you post a HijackThis log, someone will help you remove any hijackers, trojans, or other malware found.


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