Knowledgebase: License Keys > Troubleshooting
Your license key expires - prematurely
Posted by BrightFort Support, Last modified by BrightFort Support on 03 April 2008 11:03 PM

SYMPTOMS

Even though your license key is less than a year old, you are told that your license has expired (license keys are valid for one year from date of purchase).

CAUSE

This behavior can occur for any of the following reasons:

  • Your system clock (date / time) is incorrect (e.g. set to a date in the future)

  • You have a system infection (spyware, trojan, virus, etc.)

RESOLUTION

  • Check to make sure that your system clock is correct (day, month, and year). If it is incorrect, please correct the date and then restart your computer.

  • If your system date is correct but you are still told (incorrectly) that your license has expired, please clean your system.

  • If you follow the above instructions and are still told that your license is expired please contact support.
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